Content designed as food for thought to strengthen strategic thinking and expand professional capabilities. Professional reflections on how companies grow in complex environments. Strategy, Marketing, Management, Data, and Technology examined through experience, critical thinking, and real-world business application.
In 1979, The Buggles famously sang, “Video Killed the Radio Star.” The song captured a shift in how audiences consumed content, marking the decline of radio dominance in favor of television. Fast forward to today’s B2B marketing landscape, and we could see a similar shift: the overemphasis on sales urgency has all but strangled the essence of true marketing.
While many businesses are obsessed with the bottom line, they often overlook the importance of the middle of the funnel. By focusing too heavily on closing deals, companies risk neglecting the crucial steps that lead up to a sale. Without a strong foundation in brand awareness and lead nurturing, it’s like trying to build a house without a solid framework. It’s simply not going to stand.
Since becoming part of Microsoft, LinkedIn has evolved from an independent network into a strategic asset for the group. Its mission is no longer just to connect professionals, but to create value within Microsoft’s ecosystem. In doing so, it’s redefining what “professional” means in the age of attention.
According to Spencer Stuart Business Services after tracking the CMO role at the top 100 advertisers for 19 years, average CMO tenure fell to the lowest level in more than a decade. CMOs working there in the US had been at the role for just 3.3 years, half the average tenure of CEOs.
Just as the phrase ‘Why do they call it love when they mean sex?’ highlights the mislabeling of an intense emotion, we often mislabel management as leadership. This mislabeling can be detrimental, as true leadership requires a unique blend of skills and qualities that extend far beyond effective management.
How we access digital products, services, or experiences is a key part of their value proposition. To succeed, a value proposition must solve a problem more effectively than existing solutions. This model emphasizes the cyclical nature of value delivery, rather than a linear process.
This phrase is repeated like a mantra, and for many it has served as a spark to create professional and emotional support and development programs with different levels of thoroughness. Just like hand grenades in a war environment, without ‘handle with care’ it can end up causing delayed damage in the form of after-effects.
Although not everyone realizes it immediately, the Customer Journey combines a static analysis approach with dynamic action. Deconstructing this process is key: the initial phases allow for precise mapping and analysis of the present, while the later stages drive transformations to address critical points. Understanding this duality is essential to enhancing customer experience and building strong, long-term relationships. If we truly want to change the customer experience, we must delve deeply into how it happens. Shall we continue?